Effective date: October 16, 2026
Scope
This policy applies to information submitted through the Harrisburg Police Department website, including Community Connect alerts, online tips, citizen complaint forms, Freedom of Information Act requests, Vacation / Extra Patrol requests, push notifications, and the administrative portal.
Information We Collect
The information collected depends on the service you use. It may include:
- Your name, email address, telephone number, mailing or property address, notification preferences, and communication consent records.
- Information included in tips and forms, such as incident details, requested records, dates a property will be vacant, emergency contacts, vehicle descriptions, witness information, typed signatures, and optional location or GPS information.
- Technical and security information, such as an IP address, browser information, bot-verification results, push-notification subscription identifiers, timestamps, and delivery or opt-out records.
- Administrative account information, including account email addresses, password hashes, password-reset records, and active login sessions.
How We Use Information
We use information to receive and respond to requests, route submitted forms to authorized personnel, create completed PDF records, provide confirmations and public-safety notifications, verify mobile subscriptions, manage preferences and opt-outs, secure administrator access, investigate misuse, troubleshoot delivery, and comply with legal and recordkeeping obligations.
Anonymous Website Statistics
We count visits and page views to understand whether the public is using the website and its services. These analytics record the public page visited, the date, and a temporary randomized browser-session value. They do not store names, contact information, IP addresses, form contents, or activity inside the admin portal. We do not use analytics cookies. Temporary session hashes used to prevent duplicate daily counts are removed after approximately 35 days, while anonymous daily totals may be retained for historical reporting. Browser privacy signals such as Do Not Track and Global Privacy Control are honored.
Who May Receive Information
Information may be available to authorized Police Department or City personnel who need it to perform official duties. We also use service providers for website hosting, email, text messaging, bot protection, and browser push notifications. Those providers receive information only as needed to provide their services. Information may also be disclosed when required by law, court order, public-records requirements, or an authorized law-enforcement purpose.
Public Records and Confidentiality
Information submitted to a government agency may become a public record and may be subject to disclosure under applicable law. Do not use an online form for emergencies, and do not include passwords, Social Security numbers, financial-account information, or unnecessary medical information. The Department cannot promise that every submission will remain confidential.
Mobile Information and SMS Consent
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent may be provided to messaging platforms and mobile carriers only as needed to operate and deliver the Community Connect messaging service.
Cookies, Sessions, and Security Verification
The administrative portal uses a secure, HTTP-only cookie to maintain an authenticated session. Public forms use security verification and limited technical information to reduce automated abuse. The website does not use these features for advertising.
Your Choices
You may unsubscribe from text messages at any time by replying STOP. Reply HELP for help. Email notifications include an unsubscribe or preference link. See the SMS Terms for additional program details. Requests concerning submitted government records are handled according to applicable retention and public-record requirements.
Retention and Security
Records are retained for as long as reasonably necessary for the service involved and for applicable operational, evidentiary, public-record, consent, audit, and legal requirements. We use administrative and technical safeguards, access controls, encrypted connections, and revocable administrator sessions. No internet, email, or mobile messaging system can guarantee absolute security.
Contact Us
Questions about this policy may be directed to Harrisburg Police Department, 202 N East St, Harrisburg, AR 72432, Harrisburg, Arkansas, or by telephone at (870) 578-2530.